Frequently Asked Questions
We have compiled answers to the most common questions below. If you cannot find the answer to your question, please contact us.
No, visits are by appointment only to ensure personalized service.
We are located in Mont-Saint-Guibert, 20 minutes from Brussels.
No, the models we offer are exclusive to Belgium.
No, we also offer a repair service through a partner watchmaker and custom-made leather straps.
Yes, we comply with privacy and data protection standards.
All our watches come with a 2-year warranty (unless otherwise stated).
Returns are accepted within 14 days under certain conditions.
You can schedule an appointment via our contact form at www.thewatchpicker.com.
We accept payments by bank card and cash (Max €3,000).
Yes, we offer gift vouchers for the purchase of a watch or a service.
Yes, our repair service is available for all watches.
Yes, we create custom-made straps for most watches.
Yes, we advise you on the maintenance and durability of your watch.
Yes, we provide follow-up after purchase for any questions or technical needs.
Yes, we are authorized dealers for the brands we offer.